Dispatch & Delivery

 

Royal Mail 48 Hours – Standard UK Delivery - £3.95 - Free of charge over £40

Royal Mail 48hr Delivery is one of our standard delivery services sent by Royal Mail. This is a tracked service that takes between 2 days to arrive.

If the items in your order equate to £40 or over this service is free of charge.

Hermes 48 Hours – Standard UK Delivery - £3.95 - Free of charge over £40

Hermes 48hr Delivery is one of our standard delivery services sent by Hermes. This is a tracked service that takes between 2 days to arrive.

If the items in your order equate to £40 or over this service is free of charge.

DPD 48 Hours – Standard UK Delivery - £5.95 - £2.00 over £40

If you would prefer to use DPD courier services for your order then this option can be selected at the checkout.

This is a tracked service that takes up to 2 working days to arrive. If the items in your order equate to £40 or over this service is £2.00

UK orders over £150 will be sent exclusively with DPD, free of charge.

DHL Worldwide Delivery – £25.00

We are happy to send parcels to most addresses outside of Europe. This is a tracked service that can take up to 7 working days to arrive at your address.

A tracking number will be provided once your order has been dispatched.

Please note once your order arrives in the country of delivery there may be customs and duty charges to pay, this is the sole responsibility of the recipient to pay to receive the goods and cannot be refunded or reimbursed.

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European Delivery – DPD Europe - £9.95  - Not Available

This service is currently unavailable - Due to Brexit we are experiencing ongoing shipping issues into Europe. We endeavour to have this up and running again as soon as we can.

This is a tracked service that can take up to 10 working days to arrive at your address. A tracking number will be provided once your order has been dispatched.

If you are currently waiting for an order to be delivered to a European address and it has been over 10 working days, please contact us and we will advise you on next steps.

Please note all duty charges on your order are prepaid by us. If your order arrives in the country of delivery and there are customs and duty charges to pay, please know this will be reimbursed by us. Please contact us if you have any queries.

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Cancelling an order

Orders can be cancelled up to 1 hour after placing, this can only be completed Monday to Friday, 9am to 5pm. To cancel your order please call 0800 1699755 within one hour of placing to ensure we can cancel it before it is dispatched.

We are unable to cancel an order over the weekend or after 5pm Monday to Friday. We cannot amend sizes or styles on any orders, please ensure you have selected the right size before placing your order. We cannot amend addresses whilst the order is in transit and we will only send your order to the delivery address you have inputted, we cannot take responsibility if this has been inputted incorrectly. If you do need to amend your address please contact us and we will do our best to change it before it is dispatched. If you order the wrong size please reorder again and send the original order back to us for a full refund via the freepost address included within your original order.

*Disclaimer - Items in your basket are not reserved. There are instances when stock levels are close to zero, meaning that multiple customers can have the same low stock item in their basket at the same time. This means the first order to complete will take the stock which can result in more than one customer placing an order for the same item. If this happens we will contact you immediately via email in order to rectify where possible or refund the item.

If you have any queries please contact us on customerservice@cyberjammies.co.uk