Dispatch & Delivery

 

Important Update on UK delivery in light of COVID-19:

During this uncertain time we will only be offering Standard UK (2nd class) delivery to all UK customers. This delivery service is free on all orders £40 and over.

This is to ensure we can still offer a good service to all customers whilst keeping the health of our staff and delivery services at the forefront.

Standard UK (2nd class) - £3.95 or Free on orders £40 or over

UK Standard delivery to any UK address. Parcels are sent via Royal Mail Tracked and will ordinarily arrive within 3-4 working days.

Please note this is not a guaranteed service and can take up to 7 days in busy periods.

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UK 1st class Royal Mail tracked delivery - £5.95 - (Suspended due to COVID-19)   

Parcels are sent out by Royal Mail Tracked and will ordinarily arrive within 1-2 working days.

UK next day Royal Mail delivery - £9.95 -  (Suspended due to COVID-19)

We offer a Next Day Delivery service for UK addresses only. All orders placed before 12pm will arrive the next working day. (Any orders placed after 12pm will be sent the following working day).

Please note that orders placed by 12pm on Friday are only guaranteed for delivery on Monday and any orders placed after 12pm on Friday are only guaranteed to arrive on Tuesday.

 

European Delivery

We are happy to send parcels to addresses anywhere in Europe.

Spend up to £125 - £9.95 Delivery Charge

Spend between £125 & £250 - £17.00 Delivery Charge

Spend over £250 - £25.00 Delivery Charge

Worldwide Delivery

We are happy to send parcels to most addresses outside of Europe.  Please note it can take up to 7 days.

Spend up to £125 - £12.95 Delivery Charge

Spend between £125 & £250 - £25.00 Delivery Charge

Spend over £250 - £40.00 Delivery Charge

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Coronavirus Update

We keep this information as up-to-date as possible, with information supplied by Royal Mail.

Coronavirus / COVID19 
We are actively monitoring this rapidly evolving situation to keep the country information as up to date as possible. We are working with Royal Mail's airline and postal/courier partners across the globe to maintain service and provide updates to our Customers. Customers outside of the UK can expect delays to normal services, on a country by country basis. Updates will be posted as soon as they become available. Find out if your country will be affected here: 
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Delivery to the UK will only be slightly affected please read a statement from Royal Mail below:

UK - changes to operational delivery procedures and collecting items from a Customer Service Point

The safety, health and wellbeing of Royal Mail employees, members of the public and the communities in which Royal Mail operates is paramount. Some elements of public health guidance may change in the coming weeks. We may be required to temporarily update some of our policies and practices. One such change implemented on Saturday are amendments to our Operational Delivery processes for the delivery of any parcels which cannot be posted through a letter box or that requires a signature. This will affect the delivery of 1st and 2nd class parcels and Signed for items, Royal Mail Tracked 24 and 48 items, Special Delivery Guaranteed and Age Verification items. We will no longer be asking customers for signaturesor handing the parcels across to them. Instead, our postmen and women will be practising social distancing, waiting to confirm customers retrieve their parcels from the doorstep securely, and entering alternative confirmation details into PDAs themselves, instead of handing devices and parcels to customers. These measures are being taken to ensure we can continue to provide our sending and receiving customers with full delivery services during these concerning times. These processes will also be mirrored appropriately in Customer Service Points.

Impact to services caused by coronavirus​

  • We continue to offer full deliveries across our UK network with the exception of parts of Manchester. Due to resourcing issues, delivery service in the M15, 16 and 32 postcode areas are prioritising Tracked 24 and Special Delivery items, followed by as much ordinary mail as possible.​

·         Please visit www.royalmail.com/serviceupdates for information about our UK services. Here you can also sign up to receive email alerts.

·         We’ll also be updating our www.royalmail.com/coronavirus as the situation develops.

*Disclaimer - Items in your basket are not reserved. There are instances when stock levels are close to zero, meaning that multiple customers can have the same low stock item in their basket at the same time. This means the first order to complete will take the stock which can result in more than one customer placing an order for the same item. If this happens we will contact you immediately via email in order to rectify where possible or refund the item. 

If you have any queries please contact us on customerservice@cyberjammies.co.uk