Refunds & Returns

Cancelling an order

Orders can be cancelled up to 1 hour after placing, this can only be completed Monday to Friday, 9am to 5pm. To cancel your order please call 01245 396821 within one hour of placing to ensure we can cancel it before it is dispatched. 

We are unable to cancel an order over the weekend or after 5pm Monday to Friday. We cannot amend sizes or styles on any orders, please ensure you have selected the right size before placing your order. We cannot amend addresses whilst the order is in transit and we will only send your order to the delivery address you have inputted, we cannot take responsibility if this has been inputted incorrectly. If you do need to amend your address please contact us and we will do our best to change it before it is dispatched. If you order the wrong size please reorder again and send the original order back to us for a full refund via the freepost address included within your original order. 

Returning  your item for a refund

In the unlikely event that you are not completely happy with your Cyberjammies, just return them to us (using the returns form included within your order) in the same condition you received them for an exchange or refund.

Please ensure to retain a proof of postage when returning your order.

 

​Please allow up to 7 working days for your return to get back to us via the freepost address. Once your return has been received it can take between up to 5 working days to process your refund in busy periods.

You will be informed once your refund has been processed, please note a refund can take 1-2 working days to appear back into your account. 

 

When trying on items please avoid make up/creams coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

 

Please note we do not offer a freepost return service for any orders delivered outside of the UK. If you do require a refund the item will need to be returned and paid for by the customer using the information on the returns form included within your order

Please ensure to retain a proof of postage when returning your order.

 

Can I return the cyberjammies that I received as a gift? 

Yes of course, as long as they are returned in the same condition you received them in.  Please follow the same procedure for return as above using the return label enclosed within the packaging.  

Please note if you do return items given as a gift the full amount will be refunded to the original payment card, not to the recipient.

If you do not have the original returns form then please contact us and we can help.

Exchanges

We do not offer exchanges. If you require a different size please send the original item back to us for a full refund and place a new order for the item in the size required.

For any further information please contact us