Refunds & Returns

Update on returns period during COVID-19

During this uncertain time we know that going to the post office to send back your item for a refund an exchange is not essential, therefore we have extended our returns policy to the 29th June 2020.

Any orders placed from the last couple of weeks will be accepted if they are returned before the 29th June 2020. After this our returns policy will return to the normal 14 days. 

Please note if anything changes during the next few months we will extend the returns policy to match this. 

 

For any further information please contact us

 

Returning  your item for a refund or exchange

In the unlikely event that you are not completely happy with your cyberjammies, just return them to us (using the return address label inside the packaging) in the same condition you received them for an exchange or refund. Please state clearly whether the item is being returned for a replacement or if you require a refund.

 

​Please allow up to 5 working days for your return to get back to us via the freepost address. Once your return has been received it can take between 5-10 working days to process your exchange or refund in busy periods.

In the case of a refund you will be informed once it has been processed, please note a refund can take 1-2 working days to appear back into your account. 

 

When trying on items please avoid make up/creams coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

 

Please note we do not offer a freepost return service for any orders delivered outside of the UK. Refunds and exchanges can be made as normal, the item will need to be returned and paid for by the customer, please ensure to retain a proof of postage when returning orders.

 

Can I return the cyberjammies that I received as a gift? 

Yes of course, as long as they are returned in the same condition you received them in.  Please follow the same procedure for return as above using the return label enclosed within the packaging.

 

For any further information please contact us