Refunds & Returns

*Please note we are working as hard as we can to ensure returns and refunds are being processed quickly. Royal Mail are currently experiencing delays so please allow extra time for your return to arrive with us*

Returning  your item for a refund

In the unlikely event that you are not completely happy with your Cyberjammies, you have 14 days to return them to us, using the freepost returns form included within your order.

Please ensure to obtain a proof of postage when returning your order at the Post Office. If a proof of postage is not obtained and your return is lost then we cannot process your refund.

​Please allow up to 10 working days for your return to get back to us & you will be informed once your refund has been processed. Please note a refund can take up to 2 working days to appear back into your account.

We will only accept returns that have been unworn, with all labels still attached. When trying on items please avoid make up/creams coming into contact with them & try pyjama bottoms on over your own underwear. 

In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

Can I return the cyberjammies that I received as a gift?

Yes of course, as long as they are returned in the same condition you received them in. Please follow the same procedure for a return as above using the freepost returns label enclosed within the packaging.

Please note if you do return items received as a gift then the full amount will be refunded to the original payment card, not to the recipient of the gift.

If you do not have the original returns form then please contact us and we can help.

Exchanges

We do not offer exchanges. If you require a different size please send the original item back to us for a full refund and then place a new order for the item in the size you require.

Returns outside of the UK

Please note at this time we do not offer a freepost return service for any orders delivered outside of the UK.

If you require a refund and you live outside of the UK please contact customerservice@cyberjammies.co.uk and you will be assisted further.

Cancelling an order

Orders can be cancelled up to 1 hour after placing, this can only be completed Monday to Friday, 9am to 4pm (excluding bank holidays). To cancel your order please call 0800 1699755 within one hour of placing to ensure we can cancel it before it is dispatched.

We are unable to cancel an order over the weekend or after 5pm Monday to Friday. 

We cannot amend sizes or styles on any orders, please ensure you have selected the right size before placing your order. We cannot amend addresses whilst the order is in transit and we will only send your order to the delivery address you have inputted, we cannot take responsibility if this has been inputted incorrectly. If you do need to amend your address please contact us and we will do our best to change it before it is dispatched. If you order the wrong size please reorder again and send the original order back to us for a full refund via the freepost address label included within your original order.

Christmas Returns

If you purchased or received Cyberjammies as a gift for Christmas, you had until the 15th January 2022 to return the gift for a full refund. Any return posted after this time will not be accepted outside of the 14 day returns window.

Please ensure to obtain a proof of postage when returning your order, if a proof of postage is not obtained and your return is lost then we cannot process your refund.

We will only accept returns that have been unworn with all labels still attached. When trying on items please avoid make up/creams coming into contact with them. Please also make sure that bottoms are tried on over your own underwear.

In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

 

For any further information please contact us